Help & FAQs
Everything you need to know about placing print orders, file formats, proofing, and delivery with QWERPRINT.
How does the digital proof approval process work?
Before any job enters printing production, our design team reviews your artwork, calibrates colors, and uploads an interactive digital proof to your order page. You must review and click "Approve Design" or request revisions. Production will not start without your recorded sign-off.
What artwork file formats are accepted?
We accept high-resolution PDF, PNG, JPG, Adobe Illustrator (AI), Photoshop (PSD), CorelDRAW (CDR), and EPS files up to 50MB directly through our self-hosted upload portal.
How long does printing and delivery take?
Standard turnaround is 24 to 48 hours following artwork approval and deposit payment. Custom bulk jobs or complex finishing (like spot UV and gold foil) take 2 to 4 working days. Rush 24-hour service is available on demand.
What payment options do you support?
We support online payments via Paystack, Monnify, Flutterwave, and verified Direct Bank Transfer. You can pay in full or pay an approved 50% production deposit.
Can I track my printing job in real-time?
Yes! Simply visit the "Track Job" tab and enter your unique Job Reference number (e.g. QWP-2026-0001) or phone number to view all 12 stages from quotation to dispatch.
How do PrintPoints loyalty rewards work?
Every completed purchase earns 1 PrintPoint per ₦1,000 paid. Points accumulate in your wallet and can be redeemed for direct discounts on future print jobs.